Refund requests must be submitted to us within 24 hours of delivery via the contact sheet on our website
Please inspect your package on arrival and check for damage. Open the package and check to see that the Oysters inside are closed and alive, and then put them into refrigeration immediately.
The following circumstances are covered by our return policy:
-- A number of the Oysters in your order died during transit. It is always possible for one or two Oysters to die at any time, but any more than that and we recommend you discard the package and we will send you a replacement
-- Damage to package in transit not related to carrier handling. Essentially, if our box falls apart due to its construction or quality we will replace it.
-- Incorrect order or missing items. If we mess up your order or leave something out we will send out a replacement.
The following circumstances are not covered by our return policy:
-- Package is not collected promptly and Oysters not put into refrigeration. If the package is delivered and allowed to sit outside all day the product may not be usable, but this is outside of our control.
-- Late delivery due to customer error, including incorrect delivery address.
-- Package is damaged in transit due to carrier handling. In this instance the customer should seek compensation from the carrier.
Once we receive your refund request on the day of delivery, we will process it according to our policy and notify you of the status of your claim. Requests submitted beyond the day of delivery will not be approved.